About Hiawatha Franks

Hiawatha FranksHiawatha Franks is an insurance professional committed to achieving excellence within the corporate environment. He is currently the Director of Small Commercial Programs at The Hartford in Lake Mary, Florida. Franks ascended to this position in April 2013 after previously working as the organization’s Claims Director, Workers’ Compensation.

Before joining The Hartford in 2009, he served as a Field Claim Director with American International Group, Inc. (AIG) in Atlanta, Georgia. In this role, he led multiple claim teams in a claims center with more than 120 personnel and was responsible for the center’s operations, staffing, and recruitment. He prioritized and successfully improved quality, customer service, and regulatory compliance within the workers’ compensation claims area.

In order to get where he is today, Hiawatha Franks spent twelve years building his workers’ compensation expertise in the state of Texas. He enrolled in Texas State University, San Marcos to pursue a Bachelor of Business Administration in Business Management. Upon graduating from college, he gained experience at Texas Mutual Insurance Company as a Claims Adjuster and Proceedings Analyst. Hiawatha Franks joined the Texas Association of School Boards (TASB) in 1998, and quickly moved up the ranks from Claim Manager to Director of Workers’ Compensation Claims. After seven years of success with TASB, he brought his management background to The Hartford as Claims Manager of the company’s Houston claims center.

Hiawatha FranksHiawatha Franks possesses multiple professional designations within his field. He is a Chartered Property Casualty Underwriter (CPCU), an Associate in Risk Management (ARM), and an Associate in Insurance Services (AIS). His coursework also included completion of a program in General Insurance. More recently, he obtained his Master of Business Administration in Risk Management from Walden University.

In his free time, Hiawatha Franks is an avid cyclist and spends time completing other outdoor fitness activities. He also enjoys live music and traveling.

Learn more about Hiawatha Franks and his interests on his Facebook or on skillpages: http://www.skillpages.com/insurance-assessor/orlando-united-states/hiawatha.franks